Shipping Policy

Shipment processing times

All Orders are processed within 2 business days. Orders are not processed or shipped on weekends or holidays.  If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Orders cannot be cancelled at this time.

Shipping rates & delivery estimates

Shipping will be calculated based on delivery location and weight and displayed at checkout. Orders over $75 will qualify for free freight.

We use the following carriers:

• Canada: UPS, Canpar and Canada Post
• USA: UPS and Canada Post (USPS)

Estimated travel times:

• Canada Standard: 2-7 business days for the majority of Canada.
• Canada Expedited: 1-4 business days.
• USA Standard: 2-7 business days
• USA Expedited: 2-4 business days

Delivery delays can occasionally occur. RC Pets is not responsible for delays due to inclement weather, COVID-19 and other carrier delays outside of our control.

Currently we only ship to Canada and the USA. We do not ship to PO boxes and US territories (Puerto Rico etc.)

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.