We stand behind the legendary quality and craftsmanship of our products. That’s why we have a guarantee against manufacturer’s defects and are committed to offer a replacement guarantee on our products for the life of your pet.

Missized, outgrown or lost products are not covered under this guarantee.

For product which contain electronic / LED components specific quality promise / warranty applies. Please refer to individual product information specified in packaging and website.

How to make a product claim

To submit a claim, please complete the questionnaire (linked here) and we will provide you with an authorization number and detailed instructions on how to get the product back to us.

How long will it take to get a replacement? Our goal is to process all quality promise claims within 4 Days. To ensure your quality promise is shipped promptly please ensure you are completing the form in full, including all relevant details required. Omissions on the form will result in delays. Once the form is processed your replacement product will be shipped with standard shipping.

Due to the discontinuation of a particular product or colour, identical replacements may not always be available. In those rare cases, we will replace them with the closest matching product and/or colour.

Quality craftmanship

We hold quality craftsmanship at the forefront of all our design and manufacturing processes - from our design innovation, passion for creating the perfect products for your fur buddies, to carefully selected material and components that go into each item. This focus also continues through to our head office manufacturing facility and global production partners, with manufacturing excellence and industry-leading quality control standards.

Made in Canada

We pride ourselves with the mission to produce all of our collars and leashes at our Vancouver head office. Our 20,000 sq ft facility includes a team of local sewers and machine technicians that work passionately on trimming, cutting, sewing, testing, packaging and inspecting our vast collection of collars and leashes

Made in Canada

We pride ourselves with the mission to produce all of our collars and leashes at our Vancouver head office. Our 20,000 sq ft facility includes a team of local sewers and machine technicians that work passionately on trimming, cutting, sewing, testing, packaging and inspecting our vast collection of collars and leashes

Product care

RC Pets encourages our customers to prolong the lifespan of their products by following our product care instructions. This will help you get the best performance out of your garments over the longest period of time possible. Please reference our product care labels or see more details on product pages.