Our Quality Promise
Our Quality Promise
Our Quality Promise
Inspired by love. Built to last.
At RC Pets, we stand behind the exceptional quality and craftsmanship of our products. That’s why we offer a guarantee against manufacturer’s defects and a replacement guarantee for the life of your pet.
We’re committed to ensuring that our products meet the highest standards. However, there are a few exclusions to keep in mind:
- Toys: Our toys are designed to be chewed, played with, and enjoyed by your furry friends. While we ensure they’re made from durable materials, normal wear and tear from chewing and play is part of the fun! As such, toys are not covered by our warranty.
- Missized, Outgrown or Lost Products: Products that are missized, outgrown, or lost are not covered under our guarantee.
- Electronic/LED Components: For products containing electronic or LED components, specific warranties apply. Please refer to the product details on the packaging or product page for more information.
If you have any questions or concerns, please don’t hesitate to reach out to our friendly customer service team. We’re here to help!
How to make a product claim
If you need to submit a claim, simply fill out our easy-to-use claim questionnaire. Once we receive your submission, we’ll send you an authorization number along with instructions on how to return the product to us.
How long will it take to get a replacement?
We want to make the process as quick and easy as possible! Our goal is to process all quality promise claims within 4 business days. To help us do that, please ensure the form is completed with all the required details. The more information we have, the faster we can process your claim and ship your replacement. Once your claim is processed, we’ll send your replacement via standard shipping.
Replacement products
In the unlikely event that the exact product or colour is no longer available (e.g., due to discontinuation), we’ll provide a replacement that’s as close as possible in both style and colour. Our goal is to make sure you're completely happy with your replacement, so it will meet your needs and expectations.
Quality craftmanship
We hold quality craftsmanship at the forefront of all our design and manufacturing processes - from our design innovation, passion for creating the perfect products for your fur buddies, to carefully selected material and components that go into each item. This focus also continues through to our head office manufacturing facility and global production partners, with manufacturing excellence and industry-leading quality control standards.
Made in Canada
We pride ourselves with the mission to produce all of our collars and leashes at our Vancouver head office. Our 20,000 sq ft facility includes a team of local sewers and machine technicians that work passionately on trimming, cutting, sewing, testing, packaging and inspecting our vast collection of collars and leashes.
Made in Canada
We pride ourselves with the mission to produce all of our collars and leashes at our Vancouver head office. Our 20,000 sq ft facility includes a team of local sewers and machine technicians that work passionately on trimming, cutting, sewing, testing, packaging and inspecting our vast collection of collars and leashes
Product care
